Insurance information:
Car Touch up paint kits insurance information. Do I need to insure my kit?
All items are sent by post and are not track able unless you state you wish for express post which will incur additional costs (conditions apply).
It is recommended you insure your touch up paint repair kit as in if anything happens to it you can get a 1 new free replacement kit. Insurance packages start at $4.00. The amount of insurance is applied at the time of your order. This applies to any auto touch up paint kit in the product range.
When a purchase is made and a insurance policy is purchased the policy is limited to 1 of each damaged items as originally purchased (gift accessories excluded) in the kit. When a claim is made evidence of the broken or damaged goods need to be presented to place of purchase. In the case where you do not receive your parcel because of a third party transit authority, occurs a service fee of 25% of the original  purchase product order. Photo evidence from a mobile and sms to web site mobile number 0416 16 87 46 or emailed directly with order confirmation to sales@cartouchuppaints.com.au.
If you have taken out an insurance policy and your kit has not arrived or arrived damaged you must within 7 days from time of shipping from our warehouse you should lodge any such insurance claim within this time frame. The insurance policy will only survive for the 7 days from the described postage terms.
You will receive replacements for damaged items (bottles) only, we supply a cleaning agent, work cloth and a replacement tool caddie and accessories kit to assist in the clean up and restoration of your newly purchased and then damaged items.
For those who decide to purchase a paint repair kit without insuring the item do so at their own risk and understand that they will not receive a replacement kit without purchasing an insurance policy for that kit.
In the case where you receive a paint pen in a paint kit and that for one reason or another the color is not what you ordered, you will required to send the one color pen back to us here at cartouchuppaints.com.au at your cost. This item is not covered by our transit posted and damaged insurance policy. We carry a paint repair kit uninsured insurance policy. If a person or entity makes a purchase without insuring items obtained and the item is lost or damaged in transit, you may purchase a uninsured paint repair kit insurance policy at a cost of $6.00 per touch up paint product item in the kit from the original purchase order if any. Postage & insurance is added to the uninsured claim item when a uninsured insurance policy is applied. (accessories in the kit are excluded from cost and are free in this policy).

Color Matching:
Non refundable. You may only refund if you cancel the order within one hour of making the order. We use and recommend original equipment manufacturers for the simple reason they are organisations that make the paint products for the car makers. The colors we supply are exact match to your cars original paint. There are reasons for paint works not matching. Here are examples; the vehicle panel may have been already painted previously using non O.E.M paint products; your vehicle may have faded paint; it is possible Your vehicle may have a variation in color listed formulas depending on the manufacturers demographics. This does not and will not affect the finished visual color as a result when brush touch or penfastic products are used. Metallic paints and tricoat colors have to be blended by manufacturers specification to get the 100% color match guarantee when sprayed; Individual car makers may have different parts of the vehicles made and painted in different demographics as to why bumper bars appear a different color on some vehicles. Note: The original color formula being the car body color.