Car, Van, SUV & More

Terms & Conditions

heading 2Postage

Postage Terms: By Using This Site, Purchasing Any Products & Services From Carreco PTY LTD trading as cartouchuppaint.com.au, you agree & to abide by the terms & conditions of sale. D.I.Y Car touch-up paint bottle scratch repair kits, car paint pens, and other touch-up paint custom products; generally it will take anywhere up to 15 working days to produce the factory O.E.M custom packed kits and/or other such products;  Note; general turnaround estimation period is 1 – 7 working days from notices.

worst-case scenario orders will further possibly take between 1 and 14 working days in postal transit to get to you; if an item becomes back order it may take 1 to 7 days to process the order on top of the already required 14 days packaging & shipping terms. When making a purchase you may mark your order as urgent in the comments area of your order form for our technicians to process if not inundated with orders. Note; general turnaround estimation period is 1 – 7 days from notices.

The cost of postage on items varies from kit to kit or item to item. The normal costs to post our kits are usually between $10.00 and $14.00 to ship to Australia wide including Tasmania.

Tip of the day: We only post spray cans or bulky paint products at this time if you organize couriers at your cost. We pack these items ready for shipping only or in-store collection (Costs Apply). Find Out More Fastway Couriers about shipping costs.

Insurance
We recommend you insure your touch-up paint products as we cannot promise safe delivery as just standard shipping procedures are used and are beyond our control. Our trading statistics show that 1 in 20 items are damaged/lost or incorrect shipping details are supplied as a result of transit & human error.

heading 2Claims

Insurance information:
Car Touch up paint kits insurance information. Do I need to insure my kit? All items are sent by post and are not trackable unless you state you wish for the express post which will incur additional costs (conditions apply); it is recommended you insure your touch-up repair kit. Insurance packages start at $4.00; the amount of insurance is applied at the time of your order; this applies to all automotive touch-up repair kits in the product range. Note: insurance can be removed at any time during checkout. (at own risk)When a purchase is made and an insurance policy is purchased the policy is limited to 1 of each damaged item as originally purchased (gift accessories excluded) in the kit. When a claim is made evidence of the broken or damaged goods need to be presented to a place of purchase. In the case where you do not receive your parcel after our dispatch notification services notice (See Postage) because of a third-party transit authority and/or you wish to cancel or for any other reason incurs costs and service fees of 25% of the original purchase product/s order plus the cost of the custom made color ($28.60 AU), with the new uninsured liability insurance cost (start $6.00 AU Up) and postage (Start $10.00 AU Up). If the said scenario comes to fruition. If you have taken out an insurance policy and your kit has not arrived or arrived damaged you must within 7 days from the time of shipping from our warehouse you should lodge any such insurance claim within this time frame. The insurance policy will only survive for the 7 days from the described postage terms. You will receive replacements for damaged items (bottles) only, we supply a cleaning agent, work cloth, and a replacement tool caddie and accessories kit to assist in the clean up and restoration of your newly purchased and then damaged items. Those who decide to purchase a paint repair kit without insuring the item do so at their own risk and understand that they will not receive a replacement without purchasing an insurance policy for that kit. In the case where you receive a paint pen in a paint kit and that for one reason or another, the color is not the correct color; you will be required to send an image picture to (+61 0416168746); This item is not covered by our transit posted and damaged insurance policy. We carry a paint repair kit uninsured insurance policy. If a person or entity makes a purchase without insuring items obtained and the item is lost or damaged in transit, you may purchase an uninsured paint repair kit insurance policy at a cost of $6.00 per touch-up paint product item in the kit from the original purchase order if any. Postage & insurance is added to the uninsured claim item when an uninsured insurance policy is applied. (accessories in the kit are excluded from cost and are free in this policy). Color Matching:
Limited Non refundable; you may only refund if you cancel the order within one hour of making the order (See Refunds Below); We use and recommend original colour repair equipment manufacturers for the simple reason they are organisations that make the paint products for the car makers; the colors we supply are exact match to your cars original paint; There are reasons for paint works not matching; Here are few examples; the vehicle panel may have been already painted previously using non O.E.M paint products; your vehicle may have faded paint; it is possible Your vehicle may have a variation in color listed formulas depending on the manufacturers demographics; this does not and will not affect the finished visual color as a result when brush touch or Penfastic products are used; metallic paints and tricolour colors have to be blended by manufacturers specification to get the 100% color match guarantee when sprayed; Individual car makers may have different parts of the vehicles made and painted in different demographics as to why bumper bars may appear a different color on some vehicles. Note: The original color formula is the car body color. For color-match paint guarantee claims, the policy entitles you as the purchaser to a factory second variation paint color (only) product free of charge per claim, the refund policy does not cover insurance or shipping costs from the original order or any new replacement order, or for any color-match paint claim made, shipping, and insurance are the responsibility of the purchaser. Note: For the color match guarantee to be effective none of your items in your paint kit will have been used other than the color and the guide, under the color match guarantee the claim will be void in consideration of the use and use of contents. Any claim must be made within 14 days from the completed and dispatched notice.

heading 2Refunds

Refunds Touch Paint Scratch Repair Kits:

By using touch-up paints products you agree before making a purchase of any of its products that you understand that brush touch paint kits are camouflage products only. The product kits are limited to the removal of light paint scratching, blemishes, and camouflaging of the deeper scratches and paint chips. If you wish to completely remove heavy paint scratching from your vehicles completely so that an invisible repair is undertaken, we advise you to see a paint/panel repair shop.

Tri-coat colors are special colors that require three bottles of paint to be able to get the correct exact color match. If you purchase a paint kit and the color is tri-coat then you will need to purchase the second color & the clear. We will under conditions refund the initial order for an incorrect kit selection unless approved within the 1-hour cancellation buffer allowance. The order will only be canceled if contact is made to text (+61 0416168746) within the one-hour buffer that allows changes to orders before they are packed. Always check you have the correct paint scratch product before ordering by using the contact information above.

Refunds For Touch-up Paint Kits Are Extremely Limited.
All paint repair kits & products are custom-built & made fresh upon an order submitted; orders may only be canceled if done within one hour of placing the order; as per our sale terms & conditions there will be a 25% total reversal commission fee from any original orders; this policy excluding applied insurance and postage; administration surcharge applies for all reversals of any type of transaction being canceled. excluding orders in the 1-hour cancellation buffer period.

Insight:

Our Brush Touch Paint Scratch Kits Are Universal And Can Be Used On Any Painted Factory Vehicle. All The Paint Products In The kits Are Automotive And Universal. You Need Only Change The Color. The Kit May Be Used On Any Vehicle And Or Many Different Painted Surfaces. Read All Instructions Carefully And Further Your Knowledge With Our Paint

OUR PROMISE

Color Match Guarantee
Automotive Touchup Paint stands as the premier source for authentic, precisely matched auto repair paint codes, colors, and products, sourced from a renowned global paint company—the Axalta Group of Companies. This distinguished company is responsible for manufacturing the signature car paints used by acclaimed brands such as Mercedes-Benz, Mini, BMW, Peugeot, Toyota, GM Holden, ISUZU, LDV, HAVAL, and other beloved classic brands. Our commitment to excellence extends to the global stage, as the Axalta Group is recognized worldwide for its exceptional quality and expertise in automotive paint manufacturing. The collaboration ensures that our customers receive top-tier, factory-matched colors that align seamlessly with the original finishes of their vehicles. At the heart of our offerings is the assurance of a custom color-matching guarantee. This guarantee underscores our dedication to providing automotive enthusiasts and professionals alike with a reliable solution for achieving flawless color restoration. Trust in the precision of Automotive Touchup Paint and the legacy of the Axalta Group, as we continue to set the standard for quality and authenticity in the world of automotive paint. Explore more about our custom color-matching guarantee and elevate your car repair experience to unparalleled heights. Read more here for the custom color-matching Guarantee.